WhatsApp Quick Reply Examples for Businesses

What are WhatsApp Business Quick Replies?

WhatsApp Business Quick Replies is a feature that was introduced by WhatsApp to help businesses respond to their customer inquiries promptly. Quick Replies are pre-written customizable responses you can send out with just a few taps. 

For now, you can only store 50 Quick replies for your WhatsApp Business Account.

This feature is handy for businesses with high customer interactions, as it helps facilitate communication and maintain a high level of customer service.

Check this tutorial on How to set up Quick replies on WhatsApp Business,

WhatsApp Quick Reply Examples for businesses:

To effectively leverage WhatsApp Quick Reply, it is important to have well-crafted messages for various scenarios. Here are professional WhatsApp Quick Reply examples of different business situations:

WhatsApp Quick Reply Examples for Greeting Customers

📩 Hi there! Thanks for reaching out. Please provide your name and your issue/query so our team can resolve it as soon as possible.

📩 Hello! Welcome to [Business name] How can we assist you today?

📩 Good day! Thank you for contacting [Business name]. What can we do for you today?

📩 Hi! We appreciate your message. How can we help?

📩 Hello there! Thanks for reaching out to us. How may we assist you today?

📩 Hi, we’re here to help. Please let us know your query.

📩 Hello! Good Morning, how can we assist you today?

📩 Good day Sir/Madam, thank you for your message. How can we help?

📩 Hi! Thanks for contacting us. How may we assist you today?

📩 Good Morning / Good Afternoon/ Good Evening! We appreciate your message. What can we do for you?

📩 Hi welcome! How can we assist you today?

📩 Good day and how can we help you today?

WhatsApp Quick Reply Examples for informing Availability:

📩 Hi there, our business operates from [work hours]. Please add your query here & our team will be in touch with you as soon as we start.

📩 Hello! we’re open from [work hours]. Please leave your query, and we’ll respond shortly.

📩 Hello! we operate from [work hours]. Kindly leave your message, and we’ll respond during business hours.

📩 Hi! our team is available from [work hours]. Please share your query, and we’ll get back to you as soon as possible.

📩 Hi! our business hours are [work hours]. Kindly leave your message, and we’ll respond during working hours.

Delayed Reply Messages:

📩 Hi! our team is busy at the moment. Please rest assured that we’ll be in touch as soon as we are available.

📩 Hello!  We apologise for the delay. We’ll get back to you as soon as we can.

📩 Hi there, we’re currently experiencing a high volume of messages. We’ll respond to your query as soon as possible.

📩 Hi! We apologise for the delay. Our team is currently busy but will respond to your query soon.

Refunds and Return Policies:

📩 Hi there! Thanks for your message. We’re currently unable to process your refund and return request. However, you can raise a formal query by contacting our grievance desk at [email].

📩 Hi there! Our refund policy allows returns within 30 days of purchase. Would you like more details?

📩 To initiate a return, please send us your order number and the reason for the return. We’ll guide you through the process!

📩 Refunds are processed within 5-7 business days after we receive your returned item. Thank you for your patience!

📩 We offer exchanges within 30 days as well! Just let us know what you’d like to exchange.

📩 If your item arrived damaged, please send us a photo and your order number. We’ll take care of it right away!

📩 Please note that some items, like personalised products, are non-returnable. Let me know if you have questions!

📩 Refunds will be issued to the original payment method used at the time of purchase. Let us know if you need further assistance!

📩 To check the status of your return, please provide your order number. We’ll update you as soon as possible!

📩 We recently updated our return policy. You can find the latest information on our website or here if you’d like!

📩 For detailed return instructions, please visit our website or reply with ‘Instructions’ and I’ll send them to you!

📩 If you received the wrong item, Feel free to let us know right away! We’ll arrange for a replacement.

📩 Thank you for reaching out! If you have any other questions about our refund and return policies, I’m here to help!

Holiday season-based WhatsApp quick replies:

• Ho ho ho! Merry Christmas! 🎅 Please let me know if you have any questions. Our elves are very busy packing all of the gifts, so we may not reply as fast as usual. 🎁
• Season’s Greetings! Please let us know if you have any questions. Our team is currently busy with holiday preparations, so our response time may be slightly delayed. Thank you for your patience.🎁
• Merry Christmas and Happy New Year! If you have any inquiries, please feel free to reach out. We will respond as promptly as possible.
• Wishing you a merry Christmas and an amazing new year. Please let me know if you have any questions and I will get back to you in no time.
• Dear Customer, due to the high volume of messages during the holiday season, there may be a delay in our responses. We appreciate your patience and will get back to you as soon as possible.
• Happy New Year! We wish you a prosperous year ahead. If you need assistance, please let us know, and we will respond as quickly as we can.
• Happy New Year! 🎉 We hope your year is off to a great start. If you have any questions, please let us know. We’ll get back to you as soon as we can.
• Happy Easter! 🐰 Thanks for reaching out. We are a bit busier than normal, but we’ll get back to you as soon as possible.
• Hey! Happy Valentine’s Day! 💘 To celebrate this special day, we’re offering a 20% discount on all of our products. If you have any questions, feel free to ask us and we’ll get back to you within 24 hours.
• Boo! 👻 Happy Halloween! We’re here to help with any questions, but it might take a little longer to respond during the spooky season.
• Happy Halloween! Thank you for reaching out. Please note that our response time may be a bit slower due to the holiday. We appreciate your understanding.
• Happy Thanksgiving! 🦃 We’re grateful for your support. If you have any questions, please feel free to reach out. We’ll get back to you soon.
• Happy Independence Day! 🎇 We’re celebrating with our families but will get back to your message as soon as possible.
• Happy Independence Day! Our team is celebrating the holiday, so there may be a delay in our responses. Thank you for your patience.
• Happy St. Patrick’s Day! 🍀 Thanks for reaching out. We might be a bit slower to respond today, but we’ll get back to you shortly.
• Happy St. Patrick’s Day! Thank you for contacting us. Our response time may be slower today due to the holiday celebrations. We appreciate your patience.
• Happy Mother’s Day! 🌸 We’re celebrating the wonderful moms today. If you have any questions, we’ll get back to you as soon as we can.
• Happy Labor Day! We’re taking a break to recharge but will get back to you soon. Thanks for your patience!
• Happy Labor Day! Our team is enjoying a well-deserved break. We will respond to your message as soon as we return. Thank you for your patience.
• Happy Diwali! 🪔 May your day be filled with light and joy. We’re a bit busier than usual, but we’ll respond to your questions as soon as we can.
• Happy Hanukkah! 🕎 Thank you for your message. We’re celebrating with our families, so it might take a little longer to reply, but we appreciate your patience.

WhatsApp Quick Reply examples addressing technical issues and problems:

Website Issues:

Hello, we’re having technical issues with our website right now. Our team is already working on it, and we will let you know once it’s fixed. Thank you for bearing with us.

Order Delivery Issues:

Due to some issues with our courier, some orders may be delivered later than they’re supposed to. Please check out [website link] for more information on this matter, or let us know if you have any other questions. We’ll get back to you as soon as possible.

Product Technical Issues:

Thank you for your message! We are facing technical issues with [product name]. We are doing everything we can to fix the issue as quickly as possible. 

If there’s anything else we can help you with, just let us know by leaving a message below. We’ll get back to you within the next 24 hours.

Service Downtime:

Dear Customer, we are currently experiencing a service downtime due to technical issues. Our team is working diligently to resolve this, and we appreciate your patience. We will update you once the service is back online.

System Maintenance:

Please be informed that we are undergoing scheduled system maintenance. Some services may be temporarily unavailable. We apologise for any inconvenience caused and appreciate your understanding.

Software Update Issues:

Hello, we are currently experiencing issues with our recent software update. Our technical team is working on a resolution. Thank you for your patience and understanding.

Payment Processing Issues:

We are aware of the current payment processing issues and are working to resolve them as quickly as possible. Please try again later. We apologise for any inconvenience caused.

Customer Support System Issues:

Our customer support system is currently experiencing technical difficulties. We are working to resolve the issue and appreciate your patience. In the meantime, please email us at [alternative email].

WhatsApp Quick Reply examples about pricing information:

• Our pricing changes based on the specific product and the amount you need. Could you please provide these details so we can offer an accurate quote?
• To generate a precise quotation, we need to know the exact product and quantity you’re interested in. Please share this information with us.
• For an accurate price estimation, kindly specify the product and the quantity you’re looking for. We appreciate your cooperation.
• In order to provide a customised quote, we need information about the product and the quantity you wish to purchase. Could you please share these details?
• For a specific quote, we need to know the product and quantity you are interested in. Could you provide these details?
• To provide detailed pricing information, please let us know the exact product and the quantity you require. This will help us offer the best possible rate.

Requesting Feedback or Reviews from customers:

• We hope you had a great experience with us! Please share your thoughts by clicking this link [Feedback Link]. Your feedback is important to us.
• Help us serve you better by providing your feedback. Click here [Feedback Link] to share your experience with our service.
• Your input is invaluable to us. Please let us know how we did by clicking this link [Feedback Link]. We appreciate your time!
• We strive for excellence and your feedback can help us achieve it. Please click this link [Feedback Link] to tell us about your experience.
• We would love to hear your thoughts on our service. Please leave a review by clicking this link [Feedback Link]. Thank you!
• Do you have a moment to share your thoughts on our service? Click here [Feedback Link] to provide your feedback. We appreciate it!
• To ensure we maintain high standards, we need your feedback. Please click this link [Feedback Link] to add a  review of your experience.
• Your voice matters to us. Please click this link [Feedback Link] to let us know how we did and how we can improve.
• Help us enhance our services by providing your feedback. Click here [Feedback Link] to share your experience with us.
• We value your opinion! Please take a moment to share your experience with our service by clicking this link [Feedback Link].
• We constantly seek to improve. Please click this link [Feedback Link] to provide your suggestions and feedback on our service.
• Your insights are crucial to our growth. Click here [Feedback Link] to share your feedback on our service. Thank you for your time!
• We would like to know how satisfied you are with our service. Please click this link [Feedback Link] to provide your feedback.
• We appreciate your business and would love to hear your thoughts. Please click this link [Feedback Link] to leave a review.
• We invite you to share your feedback with us. Please click this link [Feedback Link] and let us know about your experience. Your opinion matters!

Here are some more examples of feedback requests tailored to different situations:

Post-Purchase Feedback:

Thank you for your recent purchase! We value your feedback and would love to hear about your shopping experience. Please click this link [Feedback Link] to share your thoughts.

Customer Support Interaction:

We hope our customer support team was able to assist you effectively. Please provide your feedback on the support you received by clicking this link [Feedback Link].

After Service Completion:

We recently completed a service for you. How did we do? Please share your feedback by clicking this link [Feedback Link]. Your input helps us improve.

Product Delivery Feedback:

We hope your order arrived safely and on time. Please click this link [Feedback Link] to share your feedback on the delivery process.

Event Participation:

Thank you for attending our event! We would appreciate your feedback to help us improve future events. Please click this link [Feedback Link] to share your thoughts.

New Product Launch:

We hope you’re enjoying our new product! Please let us know what you think by clicking this link [Feedback Link]. Your feedback is crucial for us.

Customer Onboarding:

Welcome aboard! We hope your onboarding experience was smooth. Please provide your feedback by clicking this link [Feedback Link].

Service Upgrade:

You recently upgraded your service with us. We’d love to hear about your experience. Please click this link [Feedback Link] to share your thoughts.

Trial Period Feedback:

Your trial period is almost over. We’d love to know your thoughts. Please click this link [Feedback Link] to share your feedback.

Annual Review:

It’s been a year since you joined us. We’d appreciate your feedback on your overall experience. Please click this link [Feedback Link] to share your thoughts.

Subscription Renewal:

Thank you for renewing your subscription! Please let us know how we can continue to improve by clicking this link [Feedback Link].

Referral Program:

Thank you for participating in our referral program! We’d love to hear your feedback. Please click this link [Feedback Link] to share your experience.

Loyalty Program:

We appreciate your loyalty! Please let us know how we’re doing by clicking this link [Feedback Link] to provide your feedback.

Seasonal Sale Feedback:

Thank you for shopping during our seasonal sale! Please share your feedback on the experience by clicking this link [Feedback Link].

Website Usability:

We’ve recently updated our website. Please let us know your thoughts on the new design and usability by clicking this link [Feedback Link].

Post-Appointment:

We hope your appointment went well. Please share your feedback on the service you received by clicking this link [Feedback Link].

Training Session:

Thank you for attending our training session! We’d love to hear your feedback to help us improve future sessions. Please click this link [Feedback Link].

Product Return Experience:

We’re sorry you had to return your product. Please provide your feedback on the return process by clicking this link [Feedback Link].

Custom Order:

Thank you for placing a custom order with us! We’d love to hear your feedback on the process. Please click this link [Feedback Link] to share your thoughts.

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