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WhatsApp is one of the most popular messaging platforms we daily use to chat with friends and family. Did you know that you can include WhatsApp in your marketing strategy to promote your products & services to your target audience. In this blog article, we will explain everything you need to know about WhatsApp marketing & how to use WhatsApp for businesses.

What is WhatsApp Marketing?

WhatsApp Marketing

In simple terms, WhatsApp Marketing is using the popular WhatsApp to promote products/services or a business. WhatsApp is one of the popular messaging apps used by billions of people around the world. By 2022, there were 2 billion active users. So, it is a great platform to meet your potential customers. 

If you are a business owner, you can use WhatsApp to send promotional messages directly to your customers easily. You can create targeted campaigns that deliver personalised messages. And WhatsApp is great for customer service since you can provide information & solve problems quickly.

Before moving further, read our latest blog article on WhatsApp Business Features for business owners. It explains the features you will get from a WhatsApp Business Account. For example, ability to send automated messages, quick replies, creating a business profile, integrating with social media and more.

WhatsApp Marketing Best Practices:

If you want 100% results for your WhatsApp marketing strategy, you should follow the below best practices. These best practices will help you utilize WhatsApp marketing for your business.

Have a friendly & approachable messaging style.

You can use WhatsApp to send messages to your existing customers & potential customers.In WhatsApp marketing, you should remember that it is a personal messaging service. So, the messaging style should be friendly & approachable. 

Your messages should be friendly, welcoming & warm as if you are talking to the customer in person. Customers are more likely to respond when they are treated with respect & kindness. 

Send relevant & concise messages to your customers.

It is critical to keep messages straightforward and precise while ensuring they are relevant to the customer’s interests.

Customers should feel involved and informed when they receive messages from a company. When creating messages, include necessary details that customers can perform on or use in some way. Messages should be concise and informative without being overwhelming or lengthy.

Be sure to emphasise in the message how the good or service will directly benefit them.

It is crucial to emphasise how the product or service will directly benefit the audience when creating a message. Be specific in the features and benefits customers can obtain by purchasing your product. 

Speak about how the good or service you offer will make their life easier or better. When customers see the value of what you offer for themselves, they will be eager to invest in what you have to offer.

Use clear call-to-actions in messages you send your customer.

A call-to-action should be crystal clear and simple so that the reader knows what you want them to do. To avoid being easily missed, it should be prominently displayed in the message, ideally at the start or the end. Use language that motivates the reader to act and make sure it is simple for them to comply with your request.

Using images or videos can improve the message and better engage the audience.

You can use images & videos to improve the effectiveness of your messages to the customer. Visuals are incredibly effective at capturing the attention of potential clients and entertainingly elaborating your message. 

Videos can be used to explain how your product operates or give a rundown of the features you have to offer. You can quickly and effectively draw customers’ attention to your product or service using visuals like these. It will increase customer engagement.

Benefits of WhatsApp Marketing:

WhatsApp is one of the most popular messaging apps in the world, and WhatsApp marketing provides many benefits for businesses. So, WhatsApp is a great marketing channel that can include in your marketing efforts. Even small businesses can use this cost effective marketing channel.

1.WhatsApp helps businesses quickly & easily reach customers with relevant content.

With WhatsApp marketing, you can reach customers with relevant content, promotions & offers directly to customers. It is a fantastic way for companies to stay on top of the rapidly evolving digital environment and interact with customers more intimately.

2.WhatsApp marketing allows businesses to track customer engagement, giving them insight into what works best.

Tracking customer engagement through WhatsApp marketing is a useful tool for businesses. It provides knowledge about what functions best, enabling them to modify their campaigns and strategies in response to the feedback they receive. 

Additionally, WhatsApp offers companies valuable metrics that can aid in understanding customer needs and desires. Understanding their target market will help businesses develop individualized messages that increase customer engagement.

3.WhatsApp allows businesses to broadcast messages in bulk and schedule automated responses.

WhatsApp is an excellent tool for companies of all sizes. It enables them to send out bulk messages and schedule automated responses, making it easier to communicate with their customers. This feature can save businesses time, energy, and money by eliminating the need to manually send out messages one by one.

4.WhatsApp provides a platform for businesses to interact with their customers in real-time, 

WhatsApp is a fantastic tool for companies to interact with their customers in real-time. It enables them to respond to customer inquiries and provide support in a timely and efficient manner, as well as offer a direct channel of communication.

5.WhatsApp can be an effective customer service tool by providing direct support or information regarding products or services. 

WhatsApp is a powerful customer service tool that provides direct support or information on products and services. It allows businesses to quickly answer customer queries, resolve complaints, and even offer personalised promotions. 

It also enables customers to reach out directly and receive prompt responses from companies. Companies can use the group chat feature to communicate with large groups of customers all at once. it is easier for them to send out updates or promotional offers.

6.WhatsApp provides an efficient way for businesses to communicate with customers and build relationships.

WhatsApp is a great tool for businesses to communicate with their customers and build relationships. It is an efficient way to get in touch with customers quickly, economically, and without any other apps or software. 

It allows businesses to create groups, send messages, images, and videos, share documents, make calls, & monitor customer engagements. So, WhatsApp is effective for businesses to communicate with their customers and build relationships.

7.WhatsApp is a cost-effective form of marketing that does not require large budgets or resources. 

You do not need a big budget for WhatsApp marketing. Unlike other marketing tactics, WhatsApp marketing doesn’t require much effort, time, or budget. So, even a small business can get benefits from WhatsApp marketing.

With all these benefits, WhatsApp marketing is an effective tool for businesses to engage with customers, build relationships, and grow their business.



To sum up, WhatsApp marketing is an effective tool for companies looking to connect with their clients and raise brand recognition. WhatsApp offers a sizable audience for companies to reach out to more than 2 billion active users each month. 

Businesses can easily interact with their customers, automate their messaging, and sell their products through the platform by leveraging features like WhatsApp Business, WhatsApp Web, and WhatsApp groups. Businesses can use WhatsApp as an effective marketing tool to further their objectives with a little creative mind and advanced planning.

If you are looking for an agency for digital marketing, we are here to help you. DigiFix is a digital marketing agency/ digital branding agency, digital ad agency, webmarketing agency that help businesses to step to their next level. Contact us today for a free consultation. 


You may like the following articles as well,

WhatsApp Business Features in 2023 for business owners

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    Hi, we are an Australian digital agency doing groundbreaking work to help a business like yours reach its full potential.  My only question is will you qualify for our services?