Customer engagement is an expression that implies how long a client remains on your site, the amount they appreciate the experience and how that all converts into conversions. Sorting out some way to connect with your site guests isn’t generally a simple assignment. However, you need to consider everything from the UX of your site to the transformation channel when you are planning a strategy for this.

More than 50% of organizations don’t have a particular customer engagement plan, and around 60% aren’t sure the number of clients they lose in a normal year. You can concoct a superior methodology, one that considers what your site visitors need and makes a move to offer it to them. There are various things you can do to bump up a site’s engagement while addressing consumer needs, and he is how you can increase customer engagement.

1. Understand Your Target Audience

One of the most important and first steps in creating a customer engagement strategy is to identify and understand your target audience. What zone of the world do most of your site visitors come from? Their gender percentages? What sites are they visiting before they come on to your site? These details can reveal to you a great deal about the behavior, likes and dislikes, demographics of your target customer.

Collecting all these customer insights has become much more easier and accessible with the improvement of digital tools and platforms like Google Analytics, online surveys, Answer the Public, keyword tools like Google Keyword Planner, Google Trends, etc.

Once you have all the information you need, you can develop your target customer persona and design the engagement strategy to match your ideal customer.

2. Offer Unique Content

Have you ever searched for information on a subject and came across numerous articles that all seemed the same? There might be slight changes, however, they are basically saying something remarkably similar again and again. This can truly kill the site guests who are looking for new and unique content about a topic. That is the reason you ought to endeavor to add something one of a kind to your content, regardless of whether it’s a new gander at the subject or your very own encounters.

TED is a brilliant example of a site that offers exceptional content you can’t discover anyplace else. They search out unique individuals who have achieved great things in life in a range of fields and upload recordings of their discussions. Since these are individuals who are loved and followed by a huge fanbase and their discussions and content are so meaningful and influencing, the visitors to the site spend a great deal of time enjoying this content and they always come back.

3. Easy Navigation can increase customer engagement

Most individuals visit a website with a specific need of information in mind. They don’t want to spend hours going through pages and pages of your website looking for information. Your website should be very simple and easily navigated to the customers. More than 50% of the visitors to a site, leave it without any interactions if the format or the navigation of the website seems too advanced and confusing.

Since you have already identified your target audience, design the navigation to ensure that the customers can easily find the information that they are looking for. Look at things from the customers’ point of view when developing your website.

4. Post Interactive Content

Interactive content such as quizzes, competitions, games, challenges, giveaways, surveys, polls can be an interesting way to drive new visitors to your website, while increasing the engagement of the existing customers.

Although these seem just simple and fun, they can be a great way of gathering new leads to your business. Interactivity makes your brand and content more memorable to the visitors and therefore the possibility of converting these leads into customers is very high.

5. Loading Speed

The first impression of your website contributes to more than 50% of the decision whether the visitors will spend more time on your website or just quit. If you have embedded a huge video as the header of the website, there is a possibility that it’ll take minutes to fully load. Before your visitors consciously read the content of your website, their attention goes to the visual components. Visitors make judgments on the content and the credibility of the website based on the look and feel of the website, even before they read a single word.

Therefore, it is crucial to make sure that all the visual components such as images, videos and graphics fully load within seconds after someone visits your website. And another important thing to keep in mind is that the majority of the visitors use mobile devices to access websites. Therefore, develop your website in a mobile responsive manner and make sure it loads within seconds in not only laptops and desktops, but in all the other devices as well. You can check the speed of your website at “Page Speed Insights

Mercado Livre is one of the quickest stacking websites on the Internet, in front of even Amazon. The moment a guest lands on the page, everything loads at lightning speed, including pictures. The basic and instinctive design considers this lightning stacking speed, however, the nature of the site’s workers additionally becomes an integral factor.

Loading Speed

6. Incorporate Contact Information

Include different options for the visitors to easily contact you. Adding contact information such as the address, phone number, email can also improve the credibility of your website. Adding these details in a separate contact page and also at the footer of the website are two common approaches used by businesses.

Another method to improve visitor engagement is to offer live chat assistance. Most of the customers like to get the required information instantly. The longer it takes for you to address the customer, the higher the possibility of customers going to another service provider. Therefore, enable multiple options like live chat and automated chat services, so that you won’t be missing any potential customers.

7. Increment Average Session Duration

Do guests land on your site and bob away in no time? A decent normal for time spent on a site is between a few minutes. That is sufficient time for the individual to skim through an article and look at what else your site must bring to the table.

There are various approaches to keep individuals on your site longer. To start with, you need totally astounding headlines to attract them. Make content skimmable. Recall that numerous clients will get to your site on cell phones. They are in a hurry ordinarily and need the capacity to pull out central issues. List items and a lot of subheadings function admirably for this reason. Continue tweaking your greeting page until you hit a meeting term normal you are content with.

These are the basic and fundamental things that you can follow to improve customer engagement on your website. If you still haven’t prioritised customer engagement, now is the time to start.

Read more on how you can improve your website for better engagement and performance:

Psychology for Better Website Design

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    Do you want more traffic?

    Hi, we are an Australian digital agency doing groundbreaking work to help a business like yours reach its full potential.  My only question is will you qualify for our services?