Digifix digital marketing agency Australia

7 ways you must use to Influence customer buying behaviours​through digital marketing strategies.


The majority of people believe that the decisions they make is a result from a logical analysis of accessible choices. In reality, be that as it may, emotions significantly impact and often, even decide our decisions. In the present relentless world, understanding customers or in other words, potential customer, is extremely important. Each choice your client makes comprises of a few cognizant and subliminal passionate triggers.

When you distinguish the intended interest group for your showcasing messages, you must consider which emotional triggers you can associate with those messages. Following are 7 common emotional triggers that you can integrate with your showcasing messages to make the deal.

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influence customer buying behaviours

1.   Inspire Fear

Fear is a feeling that can be utilized in a wide array of marketing messages. For example, Insurance agencies regularly appeal to the emotion of fear with their marketing.

As indicated by Academia.edu, Fear is one of the most as often utilized motivators for getting people to react to promoting of any kind. Yet, despite the fact that it evokes our emotions, it ought to rather be utilized gently, because of not many people like threats.

Using personally relevant threats are a good marketing method but it should be not too strong but also not too weak. A good example taking advantage of the fear is, “the fear of missing out” by offering limited-time discounts.

2.   Trust factor

Trust signals are features or qualities of your site that inspire confidence, belief, and assurance in the mind of the customer. Studies have revealed people are more likely to make a purchase from a website if they have both high levels of faith and low levels of alleged risk when using the website. Following are the few ways to build trust on your e-commerce website and eventually gain sales.


  • Social proof – Generally people like to check reviews, before making a purchase. Increase the number of good reviews make more people to visit the website and which means more potential sales.
  • Add contact details – While shopping online, many people might have questions that may impact their purchasing decision. So, you should make sure that these people get all the help they need so that they will make a purchase. Following are few ways your customers can contact your team. Make sure there is a “Hotline” to call if there are any questions. Add FAQs’ so that if customers get in to trouble, they will read and solve it on their own. Live chat support will also help people quickly. Chat bot who can answer simple questions finally through support email address.
  • Add trust seals and security certificates – these are security features mostly on the checking out page. Customers trust these certifications/badges, so they won’t hesitate to spend over a website.

3.   Tell Stories

People love stories. People have been telling stories for thousands of years. It is how messages have been passed on from generation to generation. They appeal to the emotional decision-making bits in ways facts and figures can’t. Here are a few ways you can do to incorporate your stories.

  • Replace “About” us page with “Our Story” or “History” – Tell your brand story. How it all started? What inspired you? What challenges are you trying to solve? The team behind your brand? Sustainability behind your brand.
  • Replace Product Descriptions with Product Stories.
  • Give a face to your band – Showcase a photo of the founders of your band/product.

4.   Use Social Proof

Social proofing is a demonstration that other people have experienced your product or service; thus, inspire others to do so.

There are 6 major types of social proofs you can use to get that revenue boost.

  • Customers – social proof from your existing customers or users (e.g. testimonials or case studies).
  • Experts – social proof from credible and esteemed experts in your industry.
  • Celebrities – social proof from celebrities or other influencers (e.g. celebrities who have bought your product or visited your establishment).
  • Friends – e.g. 50 of your friends like “Yourawesomecompany”
  • Crowds – large numbers of people who provide social proof (e.g. “300,000+ love “Yourawesomecompany”).
  • Certifications – a credible, 3rd party entity which certifies that you are a knowledgeable, high-quality, or trustworthy source

5. Competition

These customers are driven by their need to feel superior, stand out and make a statement to their colleagues.

You know them. They have solid suppositions about brands and are the ones that would camp external the Apple store to be first to get their hands on the most recent iPhone model.

In spite of the fact that highlights and style impact their choices somewhat, the main factor is whether the item will take them closer to their optimal self and assist them with showing their personality and qualities.

6. Instant Gratification

We live in a world where people expect instant satisfaction in all phases of their lives. Messages that cater to a sense of urgency are well-accepted by shoppers who already desire instant gratification. Use words like “now”, “today”, “in one hour” or “less”, “within 24 hours”, and so on to appeal to the emotional trigger of instant gratification. For example – “signup and get early access for the black Friday deals” By using phrases like this people are more likely to signup and visit your site which means that there is a potential customer.

Instant Gratification

7. Trend setting

Many consumers want to feel cool or trendy, so appealing to those emotions in copywriting is fairly standard. Variations of “all the cool kids are doing it” are commonplace in copywriting and can be used to market a wide variety of products and services to an even wider audience. The famous Gatorade ad featuring Michael Jordan and the copy “Be like Mike” is a perfect example.

In conclusion

When assessing brands, customers fundamentally use feelings (individual sentiments and encounters) as opposed to data (brand ascribes, highlights, target realities).

Every one of the feelings laid out above will have a recognizable effect on your transformations.

However, to get better than expected outcomes, you have to consolidate the greatest number possible.

Be dependable and consistently make sure to take care of what makes a difference most: your customers.

It’s critical to keep genuineness and respectability upfront. As amazing as passionate elements in promoting can be, missing the mark with regards to certifiable duplicate and practical cases can be sad.

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    Do you want more traffic?

    Hi, we are an Australian digital agency doing groundbreaking work to help a business like yours reach its full potential.  My only question is will you qualify for our services?